Some activities in your activity feed appear in grey? You can click on the activity to find out why it was marked as invalid 👇🏻

• If several activities have been added to your account at the same time, we will only accept the first one synchronized with your account.
  ☝🏻 You can delete the other activity performed at the same time to force our system to validate the correct one: click on the activity and select Delete > Confirm
  💡 To avoid this, keep only one sports app connected to your account. To learn more about this: How do I disconnect my sports app?
  🚶🏻🚶🏻‍♀️ This may be the case if you have multiple ways to track your daily steps (e.g., your smartphone's pedometer, and a third-party app (Google Fit, Apple Health, Garmin, ...) = only one step total is kept per day 🗓️

• Our system does not accept activities that are:

  • too fast – depending on the type of activity, we have set a maximum speed that must not be exceeded

  • too long – beyond a certain distance, we consider it achievable by very few people. However, to validate it, provide a screenshot of this activity and we will review it again

  • too short – sometimes your compatible app does not correctly record your activity (distance = 0 m if GPS tracking did not work; or duration = 0 min) and it therefore cannot be taken into account.

  However, a manual check can be carried out by our team, in this case, contact us to send proof via the contact form below 💪

• Depending on the Heroes app you are registered in, you may manually add activities: to see the list, click on the button available on your Profile, Home page and Move ⚡️.
  However, note that they may be marked as invalid in another of our apps. For your activities, we strongly recommend also adding them to one of the compatible apps.
  For more information:
   

  • How do I add my activities?
  • Which activities are taken into account?

• If you have reached this limit of 6 activities per day, the latest activities will automatically be marked as invalid. To avoid this, avoid multiple short activities. Your daily step summary counts as one of these 6 activities.
  For more information:

  • How do I add my activities?

  • How do I add an app to track my steps?

• You can manually add up to 5 activities per day 🏋 using the button available on your Profile, Home page and Move ⚡️ or manually add them on your compatible sports app

• 💡 Depending on the app(s) you are registered in, the activity may appear greyed out in your activity feed on one app but may be valid in another.
  For more information: Which activities are taken into account?

Example: This activity is invalid or incompatible with this experience.